Privacy Policy

This Privacy Policy explains how Fortune Panda Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our online services. We aim to collect and use information fairly, transparently and only for legitimate business, security, legal and service-related purposes. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with any applicable website terms and responsible gambling information.

Fortune Panda Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), which supervises the platform's gaming operations and player protection measures.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services available to you and the checks that may be required. We seek to collect information that is reasonably necessary to operate the account, provide services, protect players and meet legal and regulatory obligations. Information may be collected directly from you, automatically when you use the website, or from service providers and other lawful sources where appropriate.

Account and personal details

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information relating to your eligibility to use the service. We may also record communications with customer support, requests you make, feedback you provide and information about your account activity. This helps us create and administer your account, respond to questions and provide a consistent service.

Identity and verification information

For security, age and identity checks, we may request verification documents or other information needed to confirm that an account is genuine and is being used by the correct person. This may include information shown on identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks performed. Verification information is used to help prevent impersonation, fraud, money laundering, underage access and other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gameplay, account balances, payment methods and related transactions. Payment providers may process payment information in accordance with their own privacy notices. We may receive confirmation or limited payment details needed to reconcile transactions, investigate disputes, prevent fraud and meet accounting, security and legal requirements. We do not need to retain complete card details when they are not required for these purposes.

Device, technical and usage data

When you access the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, access times, pages viewed and interactions with website features. We may also record security events, login attempts and information about how the website performs. This data supports website operation, troubleshooting, security monitoring, service improvement and the investigation of suspected misuse.

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, maintain security, measure website use and improve functionality. Some cookies are necessary for core features, while others may help us understand performance or provide more relevant settings and communications. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some website features.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

To create, administer and secure your account and provide access to available website services.
To process deposits, withdrawals and other account transactions, and to maintain accurate account records.
To verify your age, identity and eligibility, and to complete required customer due diligence checks.
To detect, prevent and investigate fraud, collusion, money laundering, account takeover, bonus abuse, payment misuse and other unlawful or prohibited activity.
To meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
To provide customer support, respond to requests, resolve complaints and communicate about your account or transactions.
To monitor website security, diagnose technical problems, maintain systems and improve performance.
To understand how the website is used and develop, test or improve services, features and responsible gambling tools.
To send service messages, such as security notices, account information and operational updates.
To send marketing communications where permitted and where you have provided any consent or preference required for those communications.

We aim to use personal information for the purpose for which it was collected or for a related purpose that would reasonably be expected. Where a different use requires your consent, we will seek it where appropriate. You can choose not to receive marketing communications, but this will not stop important service, security or account-related messages.

Information sharing

Information may be shared with trusted service providers that help operate the website and support its functions. These may include payment and transaction providers, identity and verification services, technology and hosting providers, fraud prevention services, customer support providers, professional advisers and communication providers. Providers should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to comply with a valid legal, regulatory, court or law-enforcement request. If a business change occurs, information may be transferred as part of a merger, restructure, sale or similar transaction, subject to appropriate protections. We do not sell personal information as a standalone product.

Overseas handling and security

Some service providers or systems used to operate an online service may be located outside Australia. Where personal information is handled overseas, reasonable steps should be taken to use appropriate contractual, technical and organisational safeguards. No website, transmission method or storage system can be guaranteed to be completely secure. We use measures intended to protect information against unauthorised access, alteration, loss, misuse or disclosure, and we ask players to keep passwords and access devices secure.

Retention and account closure

We retain personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. The period may depend on the type of information, the reason it was collected and whether an account or transaction remains relevant.

Closing an account does not necessarily result in the immediate deletion of all information. Some records must be kept for a period required by law, including records connected with identity verification, transactions, fraud prevention, financial reporting, complaints or other compliance matters. Information may also be retained where necessary to establish, exercise or defend legal claims, maintain security records or prevent a person from opening an account in breach of applicable requirements.

When information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with appropriate retention practices. Back-up copies may remain for a limited time while routine systems are updated, subject to applicable security controls.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@fortunepandacasino.best. Please include enough information for us to understand your request and identify the relevant account. For security, we may need to verify your identity before providing information, making changes or completing a deletion request.

We will review requests within a reasonable period and may explain if a request cannot be completed in full. For example, information may need to be retained where required by law, needed for security or fraud prevention, connected with an unresolved transaction or required to establish or defend a legal claim. If only part of the information must be retained, we aim to limit the retained information to what is necessary.

Marketing preferences

You can withdraw consent to marketing by contacting support@fortunepandacasino.best or by using an unsubscribe option included in a marketing message, where available. Updating your marketing preference should not affect transactional, account, security or service communications that are necessary to operate your account. It may take a short period for a preference change to apply across all communication systems.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. We encourage players to review this page periodically. If a change is significant, additional notice may be provided where appropriate. Your continued use of the website after an updated policy is published indicates that you have read the revised information.